Problem:
This error occurs when the Weight UOM (Unit of Measure) and Dimensions UOM are inconsistent or invalid for the destination country.
Example:
- Weight is entered in KG
- Dimensions are entered in IN
This combination is not valid when shipping to certain countries, such as the United States, which requires imperial units.
Cause:
- UPS requires the measurement system to match the standards of the destination country.
- The UOMs used are incompatible with the country’s expected measurement system.
Solution:
- Retrieve the Delivery:
- Open the shipment record that generated the error.
- Update Package Details:
- For shipments to the United States:
- Set Weight UOM to LB
- Set Dimensions UOM to IN
- Ensure all UOMs follow the same measurement system (Imperial or Metric), based on the destination country.
- For shipments to the United States:
- Save and Retry Shipping:
- After correcting the UOM values, attempt the shipment again.
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