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Error in Shipping / Error Message: "This measurement system is not valid for the selected country or territory.

Created by ShipConsole Support, Modified on Thu, 15 May at 4:05 AM by ShipConsole Support

Problem:

This error occurs when the Weight UOM (Unit of Measure) and Dimensions UOM are inconsistent or invalid for the destination country.
 Example:

  • Weight is entered in KG
  • Dimensions are entered in IN
    This combination is not valid when shipping to certain countries, such as the United States, which requires imperial units.

Cause:

  • UPS requires the measurement system to match the standards of the destination country.
  • The UOMs used are incompatible with the country’s expected measurement system.

Solution:

  1. Retrieve the Delivery:
    • Open the shipment record that generated the error.
  2. Update Package Details:
    • For shipments to the United States:
      • Set Weight UOM to LB
      • Set Dimensions UOM to IN
    • Ensure all UOMs follow the same measurement system (Imperial or Metric), based on the destination country.
  3. Save and Retry Shipping:
    • After correcting the UOM values, attempt the shipment again.

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