Error in Shipping Error Severity: Hard Error Code: 10002 Error Description: The request is well-formed but the request is not valid Error Location: Missing either Credit Card or Account Number information

Problem:
The account number is missing or not updated in the Billing Details section of the International Shipment pop-up.

Solution:

1. Retrieve the international delivery.

2. Open the International Shipment pop-up.

3. Go to the Billing Details section.

4. Enter the correct Account Number and click Save.

5. Return to the shipping page and click the Ship button.