When shipping with UPS ground we are getting message from carrier "the service is temporarily unavailable"

Problem

When shipping with UPS ground, we are getting message from carrier "the service is temporarily unavailable"

Solution

 1. Check UPS Account Credentials

• Go to Carrier Setup in ShipConsole (Admin panel).
• Make sure the UPS User ID, Password, Access Key, and Shipper Number are correct.
• Update them if any credential has changed recently.

 2. Test Other UPS Services

• Try shipping with a different UPS service (e.g., UPS 2nd Day Air).
• If those work, the issue is only with Ground service, not all UPS.

3. Check Internet/Server Connection

           4. Verify Service Mapping

• Go to Carrier Services Mapping in Admin settings.
• Confirm that UPS Ground is properly mapped and active.

            5. Review Carrier Logs

• Navigate to Admin → Logs → Carrier Logs.
• Look for any errors like 503, Invalid Credentials, or timeout messages.

6. Check UPS Server Status

• Sometimes UPS servers are down temporarily.
• Wait and try again after 10–15 minutes or contact UPS to confirm any downtime.

 7. Contact UPS Support

If nothing else works:

• Reach out to UPS Technical Support.
• Provide your Shipper Number, error message, and timestamp of the failed request.