Error in Shipping • Error Severity: Hard • Error Code: 120412 • Error Description: "UPS account number that was provided as the payment method is missing or invalid."

Problem:

This error occurs when the Carrier Pay Method is set to Recipient or Third Party, but the corresponding Carrier Account Number is either invalid or missing.

Cause:

• The carrier account number for the Recipient or Third Party is blank or incorrectly entered.
• The account number is not correctly retrieved from the admin configuration.
• For Prepaid shipments, the account number might not be defaulted correctly from the admin settings.

Solution:

1. Retrieve the Delivery:
   • Open the delivery/shipping transaction that triggered the error.
2. Review and Update Payment Details:
   • Check the Carrier Pay Method:
     • If set to Recipient or Third Party, ensure a valid carrier account number is entered.
     • Validate the UPS account number with the customer or the third-party payer.
3. For Prepaid Pay Method:
   • If the method is Prepaid, ensure the account number is defaulted correctly from the Admin settings.
   • Navigate to the Admin > Carrier Configurations page and verify the UPS account number configured for Prepaid shipments.
4. Correct and Retry:
   • Enter the correct account number in the shipment.
   • Save the changes and reattempt shipping.