Problem:
The package weight exceeds the maximum allowed limit for the selected UPS service.
Example: UPS Next Day Air does not support packages over 150 lbs.
Cause:
The selected UPS service has a per-package weight limit.
The shipment package exceeds this weight threshold.
Solution:
Retrieve the Delivery:
Open the delivery or shipment transaction that encountered the error.
Review and Update Package Weight:
Confirm the package weight.
Check the UPS service level selected (e.g., UPS Next Day Air).
Verify the maximum allowable weight for the selected service using UPS guidelines.
Correct the Weight or Split the Shipment:
If possible, reduce the package weight to within the allowed limit (e.g., ≤ 150 lbs).
Alternatively, split the shipment into multiple packages so that each stays within the allowed limit.
Reattempt Shipping:
Save the updated delivery and try shipping again.
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