Error in Shipping • Error Severity: Hard • Error Code: 121100 • Error Description: "The requested service is invalid for the shipment origin.

Problem:

The selected UPS shipping service (Ship Method) is not available or not supported from the shipment's origin location.

Cause:

• The UPS service chosen is not valid for the country or territory from which the shipment is originating.
• For example, services like UPS Ground may not be available outside the U.S.

Solution:

1. Retrieve the Delivery:
   • Open the shipment record that triggered the error.
2. Review Origin and Ship Method:
   • Confirm the shipment origin location (country/region).
   • Check the Ship Method/Service Level selected.
3. Select a Valid Service:
   • Based on the origin, choose a UPS service that is supported from that location.
   • You can refer to the UPS service availability guide or admin-configured valid services for the origin.
4. Save and Reship:
   • Update the delivery with the valid service.
   • Save the record and retry the shipping process.