Error in Shipping Error Severity: Hard Error Code: 10002 Error Description: The request is well-formed but the request is not valid Error Location: ShipmentConfirmRequest/Shipment/ShipmentServiceOptions/InternationalForms/ReasonForExpor

Problem:
In the International Shipment pop-up, under EIN/Tax ID Details, the Attention Name in the Sold To pop-up is not updated.

Solution:

1. Retrieve the international delivery.

2. Open the International Shipment pop-up.

3. Under EIN/Tax ID, open the Sold To icon.

4. Update the Attention Name and Phone Number, then click Save.

5. Save the international shipment pop-up.

6. Click the Ship button.