Problem:
The declared (insured) value entered exceeds the maximum allowed limit for the selected FedEx service level.
Cause:
Different FedEx services have specific limits for declared value or insurance coverage. If the declared value exceeds this limit, the shipment cannot be processed.
Solution:
- Retrieve the Delivery:
- Open the shipment record that triggered the error.
- Review Declared Value and Ship Method:
- Check the Declared Value entered in the Package Details.
- Verify the FedEx service level selected (e.g., FedEx Ground, FedEx Express).
- Update Declared Value:
- Refer to FedEx guidelines for the maximum allowed declared value for the selected service.
- Reduce the Declared Value within the permitted limit.
- Save and Reship:
- Save the updated details and retry the shipping process.
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