"Ship Confirm Error: Delivery Not Confirmed in Oracle"

Problem:

The Delivery is not ship confirmed in Oracle” message appears when clicking the Ship Confirm button on the Shipping page.

Cause:
This error can occur due to multiple reasons. One common reason is a missing or invalid Ship Confirm Responsibility ID configuration in ShipConsole.

Solution:
Ensure that a valid Ship Confirm Responsibility ID is configured in ShipConsole Admin > Profile Options.
Typically, this is the Order Management Super User responsibility ID, which is often set to '21623'.

Other Possible Causes and Solutions

1. Delivery Not Eligible for Ship Confirmation

   • Reason: The delivery might not meet all the criteria to be ship confirmed (e.g., no lines, no quantities, or not staged).

   • Solution: Check the delivery in Oracle Shipping Transactions (WSH). Ensure:

     • Lines are assigned to the delivery.

     • Delivery lines are staged and ready to be picked.

     • Required quantities are available.

2. Pick Release Not Completed

   • Reason: If the delivery hasn’t been pick released successfully, ship confirm won't work.

   • Solution: Ensure the sales order has gone through pick release and that move orders are transacted.

3. Incomplete Delivery Details

   • Reason: Required fields like ship method, freight terms, or ship-to location might be missing.

   • Solution: Review the delivery header and detail records in Oracle and fill in any missing mandatory information.

4. Delivery in Closed or Cancelled Status

   • Reason: The delivery might already be closed, cancelled, or interfaced to Oracle Inventory.

   • Solution: Check the delivery status in Oracle. If it’s closed or interfaced, it cannot be re-confirmed.

5. Errors in Workflow or Interface

   • Reason: Ship confirm process relies on Oracle workflows. If the delivery has errored workflows or hasn't interfaced correctly, ship confirm can fail.

   • Solution: Check the Workflow Background Process, and verify that the delivery is not stuck in an error status.

6. Data Corruption or Incomplete Setup in ShipConsole

   • Reason: Sometimes, ShipConsole setup might be incomplete (e.g., missing organization setups, carrier mappings, or incorrect user-responsibility mappings).

   • Solution: Review the ShipConsole configuration thoroughly, especially:

     • Org code mapping

     • Carrier/service level mappings

     • Responsibility and user profiles