Basic Debugging Steps for SCM

Basic Debugging Steps for SCM (ShipConsole Cloud)

1. Initial Information Gathering

   • Collect the Shipment ID and error description.

   • Log in to ShipConsole SCM Cloud Production as a Role2 user:
     https://products.shipconsole.com/ShipConsoleSCMCloud
     Credentials: apps/<pwd>

   • Download the necessary files (e.g., Request/Response XMLs, labels, international documents).

2. If Further Debugging Is Required

   • Log in as a Role1 user.

   • Request the log path and label path from the client.

3. Log File Details

   • Log Path:
     /home/saasappsuser/aasc/<tomcat>/logs/<clientName>/

   • File Name Format:
     user_id_<adminEmail>.log

   • Get the User ID from the Production database to locate the correct log file.

4. Check Data Returned from Oracle Cloud

   • DataModal Path:
     /home/saasappsuser/aasc/<tomcat>/webapps/labels/<clientName>/dataModal

   • File Name Format:
     ShipmentId_<datamodalreport_name>.xml