ShipConsole.log Not Generated in DEV Environment

Created by ShipConsole Support, Modified on Wed, 7 May at 9:27 AM by ShipConsole Support

Problem:

In the DEV ShipConsole environment, even though the log mode is set to INFO and the log path appears to be correct, the expected ShipConsole.log file is not being generated.

Findings:  Upon checking, the issue was due to a missing trailing slash in the specified log path. As a result, the log file was not written to the expected directory. 

 

Solution:

  1. Verify the Log Path Configuration
    Ensure the path is correctly set with the full directory structure and file name, for example:

/u02/app/appds/apache-tomcat-8.5.28/logs/ShipConsole.log

  1. Check the Actual Path for Logs
     Run the following commands to verify whether the log file exists:

cd /u02/app/appds/apache-tomcat-8.5.28/logs

ls -ltr ShipConsole.log

If the output returns:

ls: cannot access ShipConsole.log: No such file or directory

It confirms the file was not generated due to the incorrect path.

  1. Update and Restart
    • Correct the logging path in the application configuration.
    • Restart the ShipConsole service/application.
    • Re-trigger logging events and re-check the log file location.

 

 Notes:

  • Even a small mistake like a missing '/' at the end of the path can cause the log file not to generate.

  • Always specify the complete path including the filename, not just the directory.

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